Every case study below is a real Amazon account problem we've resolved. Client details changed for privacy, results are real.
A US supplements brand had their full account suspended under Section 3 after a competitor filed a false inauthentic complaint.
The brand had been selling for 3 years with zero issues. A competitor filed an inauthentic complaint citing a reformulated product. Two previous DIY appeals had failed.
A pet supplements brand had their #1 ASIN (contributing 65% of revenue) suppressed due to an inauthentic complaint.
The ASIN was suppressed without warning. Previous appeals were failing because invoices didn't match Amazon's formatting requirements.
A health brand woke up to find their main variation family had collapsed, all child ASINs orphaned and 400+ parent reviews gone.
A flat file update corrupted the variation relationship for the entire family. Seller Support kept closing the case as resolved without actually fixing it.
A UK supplements brand had never filed reimbursement claims. We audited 18 months and recovered over $4,200.
The brand had been on FBA for 3 years and never audited reimbursement eligibility. Lost, damaged, and miscounted inventory had accumulated without claims.